1. Introduction

Kosmozyme (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Account login details (if applicable)
  • Information provided when contacting customer support

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Pages visited
  • Date and time of visits
  • Referral sources

Payment Information

Payments are processed securely through third-party payment providers. We do not store or have access to your full credit card or banking details.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Communicate regarding orders and customer support requests
  • Send important service-related notifications
  • Improve our website, products, and services
  • Detect and prevent fraud or security incidents
  • Comply with legal and regulatory obligations
  • Send marketing communications where you have consented to receive them

4. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you information about products, promotions, and updates.

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in our emails; or
  • Contacting us directly.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse website traffic
  • Measure marketing effectiveness

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share personal information with trusted third parties where necessary to operate our business, including:

  • Payment service providers
  • Courier and delivery partners
  • Website hosting providers
  • Analytics providers
  • Marketing service providers
  • Professional advisers and regulatory authorities where required by law

These parties are required to protect your information and use it only for authorised purposes.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes described in this Policy;
  • Comply with legal obligations;
  • Resolve disputes; and
  • Enforce our agreements.

When personal information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information;
  • Request correction of inaccurate information;
  • Request deletion of personal information where appropriate;
  • Object to certain processing activities;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with the relevant regulatory authority.

To exercise any of these rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.

Your continued use of the website following any changes constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Kosmozyme
Email: [privacy@kosmozyme.com]

14. POPIA Compliance

Kosmozyme processes personal information in accordance with the principles of the Protection of Personal Information Act, 4 of 2013 (POPIA), including lawful processing, transparency, purpose limitation, information quality, security safeguards, and accountability.